The past couple months have been extremely hard on many people in the Lowcountry. Water and Sewer Department staff on Sullivan’s Island has continued to come to work every day throughout the pandemic to provide safe drinking water and water for bathing 24/7.
Since Governor McMaster’s letter of March 14, 2020, to Office of Regulatory Staff (ORS) requesting no essential service shut off for nonpayment, the Town has stopped assessing late fees and suspended our delinquent disconnect policy. No Late fees have been added to any accounts since this date and no delinquent disconnects have taken place.
On May 13, 2020, Governor McMaster instructed ORS to allow utilities to begin taking steps to return to normal business operations while continuing to provide flexibility for customers. You can view the Governor's letter here. The Town will resume delinquent disconnect procedures as of July 01. Late fees will be assessed beginning in August for the July bill. If you feel you cannot pay your balance in full by July 9 please contact Mary Poole in Town Hall at 843-883-5733 to discuss a payment plan.
Delinquent disconnections will follow this schedule:
Payment plan highlights: